Shipping policy
Effective Date: 12/05/2026
Thank you for shopping with NutraEver. This Shipping Policy explains how we process, ship, and deliver orders placed on our website https://nutraevercare.com/.
By placing an order on our website, you agree to the terms mentioned below.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing your order.
Orders are usually processed within 1–2 business days.
Orders placed on Sundays or public holidays may be processed on the next working day.
2. Shipping Locations
NutraEver currently ships products across India.
Delivery availability may depend on your pin code and courier service coverage.
If your location is not serviceable, we may contact you and cancel the order with a refund, if payment has already been made.
3. Shipping Charges
Shipping charges may vary depending on order value, delivery location, product weight, and ongoing offers.
Our current shipping offer:
Free Shipping on All Orders
NutraEver reserves the right to modify shipping charges or free shipping offers at any time.
4. Delivery Timeline
Estimated delivery timeline:
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 business days |
| Other Cities | 4–7 business days |
| Remote Locations | 7–10 business days |
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, local restrictions, or other factors beyond our control.
5. Order Tracking
Once your order is shipped, you may receive tracking details via SMS, email, WhatsApp, or order tracking page.
You can use the tracking details to check your shipment status.
If you do not receive tracking details within a reasonable time, please contact us at:
6. Delivery Attempts
Our courier partner may attempt delivery multiple times depending on their policy.
Please ensure that your shipping address, phone number, and pin code are correct while placing the order.
If delivery fails due to incorrect address, unavailable customer, locked premises, or unreachable phone number, the order may be returned to us.
In such cases, re-shipping charges may apply.
7. Delayed Delivery
Although we try our best to deliver orders on time, delays may happen due to:
- Courier partner delays
- High order volume
- Public holidays
- Weather conditions
- Transportation issues
- Natural calamities
- Government restrictions
- Incorrect or incomplete address
NutraEver will not be responsible for delays caused by courier partners or circumstances beyond our control.
8. Damaged or Tampered Package
If you receive a damaged, opened, leaked, or tampered package, please do not accept the delivery if possible.
If you notice the issue after receiving the package, please contact us within 24 hours of delivery with:
- Order ID
- Clear photos/videos of the package
- Product images
- Unboxing video
Email us at:
After verification, we may offer a replacement or appropriate resolution as per our policy.
9. Incorrect or Missing Product
If you receive an incorrect product or any item is missing from your order, please contact us within 24 hours of delivery.
Please share:
- Order ID
- Product photos
- Package photos
- Invoice image
- Unboxing video
After verification, we will provide a suitable resolution.
10. Change of Shipping Address
If you want to change your shipping address after placing an order, please contact us as soon as possible.
Address changes are only possible before the order is shipped.
Once the order is shipped, we may not be able to update the delivery address.
11. Cash on Delivery
If Cash on Delivery is available on our website, it may be subject to location, order value, and serviceability.
NutraEver reserves the right to disable COD for certain pin codes, products, or orders.
12. International Shipping
Currently, NutraEver does not offer international shipping.
We only deliver within India.
13. Contact Us
For shipping-related questions or support, contact us at:
NutraEver
Website: https://nutraevercare.com/
Email: support.nutraever@gmail.com
We usually process orders within 1–2 business days and deliver across India within 3–10 business days, depending on location and courier serviceability.